Shipping Policy

Last updated: 18 October 2026

Thank you for shopping with Zavyo Tea. This Shipping Policy explains how we process, dispatch and deliver international orders, including shipping costs, customs arrangements and delivery-related issues.

1. Shipping Origin

Zavyo Tea primarily ships orders from Nha Trang, Vietnam. Some orders may be dispatched from other fulfilment locations in Asia.

2. Shipping Destinations

We offer international shipping to selected destinations, including the United Kingdom, European Union countries, the United States and Canada.

Available delivery destinations are shown at checkout. Shipping availability may vary depending on product restrictions, postal services and local import requirements.

3. Order Processing

Orders are prepared for dispatch following successful payment confirmation.

Processing times may vary depending on product availability, order volume, weekends and public holidays.

If we are unable to fulfil an order, we will contact the customer and offer an appropriate solution, including a refund where applicable.

4. Shipping Methods and Delivery Times

We use international postal services and delivery partners.

Delivery times depend on the destination, shipping method, customs procedures and local delivery networks.

Any estimated delivery timeframe provided at checkout is an estimate rather than a guaranteed delivery date, unless expressly agreed otherwise.

Applicable statutory delivery deadlines and consumer rights remain unaffected.

5. Shipping Charges

Shipping charges are calculated and displayed at checkout before payment, based on the destination, parcel weight and available delivery options.

Any free shipping promotion applies only to the original outbound shipment and does not include return shipping.

6. Customs and Import Charges

Orders are shipped internationally from Vietnam or another Asian fulfilment location where applicable.

Any customs duties, clearance fees or other import-related charges imposed by the destination country and legally payable by the recipient are the responsibility of the customer.

Where applicable, these charges may be collected directly by the relevant customs authority, postal operator or delivery provider.

Zavyo Tea does not currently offer prepaid customs clearance or duties-paid delivery services.

7. International Import Restrictions

Some destinations may have restrictions affecting the importation of tea, food products, natural ingredients, accessories or other goods.

We reserve the right to cancel an order that cannot lawfully be shipped to its destination and issue an appropriate refund.

Customers should check any import restrictions applicable to their destination. This does not exclude obligations imposed on Zavyo Tea by law.

8. Shipment Tracking

Tracking information will be provided when available through the selected delivery service.

Some international postal services may provide limited tracking updates, particularly after parcels enter the destination country's postal network.

9. Delivery Address Accuracy

Customers must provide a complete and accurate delivery address, including the correct postcode, apartment number and any necessary contact details.

Please contact us promptly if you notice an error in your order details. Address changes cannot be guaranteed after dispatch.

10. Shipping Delays

International deliveries may be affected by customs inspections, weather conditions, transport disruptions, postal congestion, public holidays or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact us so we can investigate.

Nothing in this section limits your statutory rights concerning late or non-delivery.

11. Lost or Missing Parcels

If your order has not arrived within the expected timeframe, please contact us with your order number.

We will review available tracking information and investigate with the relevant delivery provider where appropriate.

If a parcel is confirmed lost before delivery, we will provide a replacement, refund or other remedy as required by applicable consumer protection law.

12. Damaged or Incorrect Deliveries

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the issue and photographs where available.

We will provide an appropriate remedy in accordance with applicable consumer protection law.

13. Failed Delivery Attempts

If delivery cannot be completed, the postal operator or courier may provide instructions for redelivery or collection.

Customers should follow reasonable delivery or collection instructions.

Where permitted by law, additional costs resulting from an incorrect customer-provided address or failure to collect a parcel may be the customer's responsibility.

Mandatory cancellation and refund rights remain unaffected.

14. Responsibility During Transit

Where required by applicable consumer protection law, Zavyo Tea remains responsible for goods until they are delivered to the customer or a person designated by the customer to receive them.

Nothing in this policy removes or restricts mandatory consumer rights.

15. Returns and International Return Shipping

Returns are subject to our separate Return & Refund Policy.

For eligible change-of-mind returns, customers must arrange and pay the full direct cost of international return shipping to our designated return address in Vietnam, wherever permitted by applicable law.

Zavyo Tea does not provide free return shipping or prepaid international return labels for change-of-mind returns.

Free original delivery does not mean free return delivery.

Where products are faulty, damaged, incorrect or otherwise do not conform to applicable legal requirements, return costs and remedies will be handled according to mandatory consumer protection law.

Return Address:
Zavyo Tea
Gold Coast North Tower
Apartment 1607
02 Ly Tu Trong
Nha Trang, Khanh Hoa
Vietnam

Delivery instructions: Building Security / Reception for Apartment 1607.

Please contact us before sending a return to obtain the relevant return instructions.

16. Customer Support

For questions about shipping, tracking, delayed deliveries or returns, please contact:

Zavyo Tea
Email: zavyotea@zavyotea.com
Website: www.zavyotea.com

Please include your order number when contacting us about an existing order.

17. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping services, operational arrangements or applicable legal requirements.

The updated version will be published on our website. Changes will not retrospectively remove rights that customers have under applicable law or agreed order terms.

18. Statutory Consumer Rights

Nothing in this Shipping Policy excludes, restricts or overrides any mandatory consumer protection rights available under applicable law, including rights relating to delivery, cancellation, faulty goods, refunds and remedies.